20bd's Privacy Policy — Your Information Is Our Responsibility
How your personal information is collected, stored, and kept safe on the 20bd platform — this policy gives you the full picture.
Introduction & Scope
20bd ("we", "our", or "platform") is a mobile betting and online casino platform operated for Bangladeshi players. We believe that keeping your personal information safe is one of our most important responsibilities.
This privacy policy ("policy") describes what types of information 20bd collects, how it is used, who it is shared with, and what rights you have to control your information. This policy applies to our website, mobile application, and all related services.
By using 20bd's services, you are considered to have agreed to this privacy policy. If you do not agree with any term of this policy, please stop using our platform and contact us at [email protected].
What Information We Collect
20bd collects different types of information for different purposes. Below is a detailed breakdown of the information we collect:
Personal Identity Information
- Full name, date of birth, and gender
- Mobile number and email address
- National ID or passport details (for identity verification)
- Residential address
Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account numbers (partial, for security purposes)
- Deposit and withdrawal history and amounts
- Transaction dates and times
Platform Usage Information
- Gaming history, bet amounts, and results
- Login times, session duration, and browsing behavior
- Bonus and promotion usage details
- Support contact history
Technical Information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Referral source and landing page information
Purpose of Data Use
20bd uses the information it collects for the specific purposes listed below. We never use your information outside of these purposes:
- Account Management: To create, verify, and keep your account secure.
- Identity Verification: To prevent fraud and verify age (only users aged 21+ are permitted).
- Financial Transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer Support: To respond to your questions, complaints, and support requests.
- Bonuses & Promotions: To provide welcome bonuses, cashback, and VIP benefits.
- Responsible Gaming: To identify risks of excessive gaming and provide the necessary support.
- Security & Fraud Prevention: To monitor and prevent suspicious activity.
- Service Improvement: To improve the platform's performance and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
Cookies & Tracking Technologies
20bd uses cookies and similar technologies to ensure the platform functions properly and to improve the user experience. Cookies are small text files stored on your device.
Types of cookies we use:
Essential Cookies
These cookies are necessary for the core functionality of the platform. They keep you logged in, retain session data, and ensure security. These cookies cannot be disabled.
Performance Cookies
These cookies help us understand which parts of the platform you use most. This information does not identify you personally — it only helps us improve the service.
Personalization Cookies
These cookies are used to remember your preferences, language settings, and display preferences, so you do not have to set them up again each time you log in.
Sharing Information with Third Parties
20bd does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with certain trusted third parties who provide specific services on our behalf — such as payment processing, technology infrastructure, and fraud prevention analysis. These partners receive only the information needed for their specific task and are required to follow our privacy standards.
Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive the minimum information necessary to operate their games. This information is used solely to ensure game services function properly.
Legal Obligations
We may be legally required to disclose information to authorities in response to court orders, government investigations, or applicable legal demands. In such cases, we will try to notify you in advance where possible, unless prohibited by law.
Business Restructuring
In the event of a 20bd merger, acquisition, or asset transfer, your information may be transferred. You will be informed before any such change, and your information will remain protected under the same privacy standards.
Data Security Measures
20bd has put in place industry-standard technical and administrative security measures to keep your information safe:
- SSL Encryption: Every data transmission is protected by 256-bit SSL encryption, keeping your information inaccessible during transfer.
- Encrypted Database: Stored sensitive information is held on secured servers in encrypted format.
- Access Control: Only authorized staff may access your information for specific tasks — and only to the extent necessary.
- Two-Step Verification: Multi-layer verification is required to access administrative systems.
- Regular Security Assessments: Our systems go through regular security testing so that any vulnerabilities can be identified and addressed quickly.
- Data Minimization: We only collect information that is strictly necessary to provide the service — nothing more.
While we take the highest security measures, no data transmission over the internet can be guaranteed to be 100% secure. In the event of a data breach, we will act promptly and notify you and the relevant authorities in accordance with applicable law.
Your Data Rights
As a user of the 20bd platform, you have the following rights over your own personal information:
Right to Access
You may request to view the information we hold about you.
Right to Correction
You may request that incorrect or incomplete information be corrected or updated.
Right to Deletion
In certain circumstances, you may request that your data be deleted.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Data Portability
You may request to receive your data in a structured format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily suspended.
Data Retention Period
20bd retains your information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.
Active Accounts
While your account is active, all information needed to provide the service is retained. This includes your profile, transaction history, and gaming activity.
After Account Closure
Even after your account is closed, financial transaction records and identity verification information may be retained for a set period to meet legal obligations. Once that period ends, the information is securely deleted or anonymized.
Support Communications
Records of support conversations are retained for a reasonable period to ensure service quality and to resolve any disputes that may arise.
Protection of Minors
20bd strictly restricts its platform services to individuals under the age of 21. We do not knowingly collect any personal information from minors.
If we become aware that a person created an account while under the age of 21, we will immediately close that account and delete the information collected.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Policy Changes and Updates
20bd may update this privacy policy from time to time. Changes may be made to improve the service, add new features, or align with a changing legal environment.
For significant changes, we will post a notice on the platform and/or notify you at your registered email address. Continued use of the platform after an update will be considered acceptance of the new policy.
We advise you to visit this page regularly and stay informed about policy updates. If you do not agree with the new policy, stop using the platform and contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
Live Chat Support
Talk directly with our support team via 24/7 live chat. Help is available in both Bengali and English.
Email Support
Email us for specific privacy requests or questions:
[email protected]